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Every Mora Mia creation—whether it is one of our signature lamps, handcrafted party favors (bomboniere), or decorative objects—is a unique piece. We use natural materials such as real dried flowers and high-quality elements. Many of our items feature a natural cork base, chosen specifically for its sustainable nature and its ability to protect your furniture from scratches. Because each piece is hand-assembled, minor variations in color, shape, and composition are hallmarks of artisanal authenticity and not defects.
You have the right to cancel your purchase within 14 days of receiving your package.
* Conditions: Items must be returned intact, unused, in their original packaging, and complete with all original accessories (such as cables or decorative elements).
* Exclusions: In accordance with UK consumer law, the right of withdrawal does not apply to:
* Custom-made or bespoke products.
* Personalized party favors (bomboniere) created specifically for your event.
* Any item clearly customized to your specific requirements.
We pack our delicate creations with the utmost care to ensure they reach you safely. However, if your order arrives damaged:
* Notification: Please contact us via private message or email within 24/48 hours of delivery.
* Evidence: Photographic evidence of both the damaged item and the external packaging is required to process a claim.
* Technical Issues: For items involving lighting systems or electronic components, we provide repair or replacement for any manufacturing defects.
To initiate a return, please contact us with your order number and the reason for the return.
* Shipping: Return shipping costs are the responsibility of the customer. We strongly recommend using a tracked shipping service, as we cannot be held responsible for items lost in transit.
* Process: Once your return is received and inspected, approved refunds will be credited to your original payment method within 10-14 working days. Original shipping fees are non-refundable.
* Standard Orders: For small quantities, 100% upfront payment is required to confirm the order.
* Event & Bulk Orders: For large orders (such as party favors), a 50% non-refundable deposit is required to confirm the order and begin production. The remaining 50% balance must be settled before shipping or collection.
* Accepted Methods: We accept payments via Bank Transfer, SumUp payment links, or PayPal.
To best preserve the beauty of the natural dried flowers and materials used in your Mora Mia piece, we recommend avoiding prolonged exposure to direct sunlight and keeping the items in a dry environment.
Company Disclosure
Mora Mia Contact: tiziana.innocenzi@gmail.com
Address: Flat 20 Livorno House, Ffordd Garthorne, CF10 4DE, Cardiff - UK
Customer Support: Via Facebook/Instagram, Email or phone.
Copyright © 2025 Mora Mia - All Rights Reserved.